General Terms of Use
Last Updated: March 2026
1. Acceptance of Terms
Welcome to Hotel Master. By accessing or using our website, mobile applications, or services, you agree to be bound by these Terms of Use. If you do not agree to all terms and conditions, please do not use our services.
Hotel Master provides an online platform that connects travelers with hotels, car rental services, tour operators, and other travel-related services. We act as an intermediary and are not responsible for the actual services provided by third-party suppliers.
2. Booking and Financial Terms
When you make a booking through Hotel Master, you enter into a direct contract with the service provider (hotel, car rental company, tour operator). All payments are processed securely through our payment partners. Prices displayed include applicable taxes unless stated otherwise.
Cancellation policies vary by provider and are clearly displayed during the booking process. Please review these carefully before confirming your reservation.
3. User Accounts and Responsibilities
You are responsible for maintaining the confidentiality of your account credentials. All activities under your account are your responsibility. You must be at least 18 years old to create an account and make bookings.
You agree to provide accurate, current, and complete information during the registration and booking process.
4. Prohibited Activities
You may not use our services for any illegal purpose, to harass or harm others, to impersonate any person or entity, to interfere with the proper functioning of the platform, or to attempt to gain unauthorized access to our systems.
5. Intellectual Property
All content on Hotel Master, including logos, text, graphics, and software, is the property of Hotel Master or its licensors and is protected by copyright and intellectual property laws.
6. Limitation of Liability
Hotel Master shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or any bookings made through our platform. Our maximum liability shall not exceed the total amount paid by you for the specific booking giving rise to the claim.
Privacy Policy
Last Updated: March 2026
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, payment information, and travel preferences. We also automatically collect certain information about your device and usage of our services, including IP address, browser type, and pages visited.
2. How We Use Your Information
We use your information to process bookings, communicate with you about your reservations, send promotional offers (with your consent), improve our services, and comply with legal obligations.
3. Information Sharing
We share your information with hotels, car rental companies, and tour operators to complete your bookings. We may also share with payment processors, analytics providers, and law enforcement when required by law.
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us at privacy@hotelmaster.africa.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. See our Cookie Policy for more details.
Cookie Policy
Last Updated: March 2026
1. What Are Cookies
Cookies are small text files stored on your device when you visit websites. They help us remember your preferences, understand how you use our site, and improve your browsing experience.
2. Types of Cookies We Use
Essential Cookies: Required for the website to function properly, including authentication and security.
Functional Cookies: Remember your preferences and settings to enhance your experience.
Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve performance.
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
3. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages, including Google Analytics, Facebook Pixel, and payment processors.
4. Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block all cookies
- Set preferences for specific websites
5. Updates to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.
Best Price Guarantee
Book with Confidence
1. Our Promise
Hotel Master guarantees you the best available rates for hotels and accommodations. If you find a lower rate for the same hotel, room type, and dates on another website within 24 hours of booking, we will match that price and give you an additional 10% discount.
2. Eligibility Conditions
To qualify for the Best Price Guarantee:
• The competing rate must be publicly available and bookable online
• The hotel, room type, dates, and cancellation policy must be identical
• The claim must be submitted within 24 hours of booking
• The rate must be in the same currency
• The rate must not be part of a loyalty program, membership discount, or corporate rate
3. How to Claim
To submit a claim, please contact our customer support team at claims@hotelmaster.africa with the following information:
• Your booking reference number
• Screenshot or link to the competing rate
• Date and time you found the lower rate
Our team will verify your claim within 24 hours and process the refund if approved.
4. Exclusions
The Best Price Guarantee does not apply to:
• Package deals (flight + hotel)
• Auction sites or opaque booking channels
• Rates requiring membership or coupon codes
• Group rates or corporate negotiated rates
• Rates not available to the general public
5. Contact Us
If you have any questions about our Best Price Guarantee, please contact us:
Email: support@hotelmaster.africa
Phone: +256 779 941 964
Hours: Monday - Friday, 8:00 AM - 8:00 PM (EAT)
